Townley Kenton is committed to being one of the most innovative and forward thinking environments in our industry as we grow in the coming years.  Embracing technology, change and input from all of our team members creates a culture where we are able to work collaboratively to both fulfill our own professional goals and better serve the needs of our clients and community.  Driving us forward each day are the core values lived out by our founder over 70 years ago,

  • Enthusiasm for Helping Others
  • Educating our clients, ourselves and the community on risk management
  • Honesty in all that we do
  • Accountable to each other, our clients and ourselves

If the above core values align with your personal values then Townley Kenton may be the right place to begin or continue to grow your career.  We are always looking to add talented members to our team so please reach out to see if we can grow together!

Current Positions Available

Executive Assistant

This is a unique position in that we are focusing on talent and drive along with the desire to grow with the company. The executive assistant position will be working directly with the CEO on a variety of projects and requires the following attributes to succeed,

  • Can make decisions and manage CEO and others with confidence.
  • Ability to adapt to multiple tasks and requests
  • Solving problems on your own
  • Highly positive attitude and supportive of team
  • High level of detail and planning is in your DNA
  • Aligned with our core values (see career page on our website)
  • Driven by a desire for continual growth and improvement
  • Interested in understanding WHY we are doing things and looks to continually improve process

Personal Lines Insurance Assistant

Job Overview:

An ideal candidate will have some previous experience in the insurance industry or an educational background in insurance/risk management. This person will be eager to hit the ground running on day one and able to learn on the job.

Duties and Responsibilities:

  • Answering the main phoneline, responding to basic questions, and transferring calls
  • Maintaining strong relationships with clients by upholding our culture of excellent service
  • Consulting with clients on low level questions and issues related to changes in coverage, billing, proofs of insurance, etc.
  • Initiating follow-ups with clients and carriers to resolve ongoing issues and answer questions
  • Qualifying, preparing and submitting quotes and proposals electronically
  • Collecting, processing and forwarding underwriting information

Knowledge, Skills, and Abilities:

  • Able to work well as part of a team
  • Meticulous, error-free data entry
  • Friendly and confident demeanor when communicating with customers over the phone or through email
  • Desire to learn and to help others
  • Microsoft Office (primarily Outlook, Word, and Excel)
  • Tech savvy (requiring little to no training on phones and basic computing software)
  • Detail oriented
  • Accuracy
  • Writing and Editing
  • Research

Commercial Insurance Account Manager

Job Overview

The Commercial Account Manager is a client service position responsible for enhancing client experiences, managing client risk programs and providing prompt response to daily client needs.

Duties and Responsibilities

  • Develop a trusted relationship with both top management and staff of client
  • Consult with clients on day to day coverage, billing and miscellaneous questions
  • Issue Certificates of insurance with proper wording
  • Consult with producer regarding high level client issues prior to escalation
  • Review client policy to ensure accuracy of new business, renewals and endorsement changes
  • Review Audits for accuracy
  • Work productively in a team atmosphere with producers, account assistants and claims personnel
  • Compile applications for new business and renewal from Producer information
  • Submit accounts to underwriting for market review
  • Complete renewal procedures from 120 days until renewal date
  • Invoice for Agency Bill Accounts
  • Update Applied Systems with proper policy information and record all activities
  • Prepare Proposals for presentation
  • Fulfill duties of written service plan as agreed upon with current client base

Knowledge, Skills and Abilities

  • Enthusiasm for helping others
  • Honesty and Integrity
  • Accountability
  • Superior Communication ability
  • High level problem solving
  • Must be organized and able to multi task
  • Proficient in Outlook, Word, Excel, Power Point