We have a saying in our office: “A claim should not be a full time job”. Unfortunately, for many people that is exactly what it feels like when there is no one to support and guide you through the process.

Many people have never experienced an insurance claim before, and without the proper education or direction, this stressful situation could quickly begin to overwhelm you.  This is why Townley Kenton makes it a priority to ensure you are taken care of every step of the way with our in house claim advocate and knowledgeable advisors.

Always remember, we are YOUR advocates so please call our office if you feel something is not going as you expected at any time during the claim process.

What to do in the event of a claim

In the event of a claim, please contact your claim advocate Nancy Hughes to report during office hours. If it is after hours, please find your carrier claim contact information below.

If you want to contact your carrier directly please select the appropriate one below

CarrierPhone NumberWebsite

Central (Personal & Commercial)
800-988-9808 (Glass Claims)
Visit Site

800-252-4670Visit Site

800-588-7400Visit Site

Auto: 800-274-7865
Home: 800-527-3907
Visit Site

Foremost Business
WC: 866-967-5256
Send Email

800-951-9734 (Glass Claims)
Visit Site

Grange Commercial
800-444-9950Visit Site

800-243-5860Visit Site

800-776-4737Visit Site

800-332-3226Visit Site

State Auto (Personal & Commercial)
Safelite: 888-504-4527
Visit Site

Travelers Personal
800-252-4633Visit Site

Travelers Commercial
800-252-2268Visit Site

866-272-9267 Visit Site

American Bankers (Flood)

Builders Insurance Group
800-883-9305Visit Site

Guide One
888-748-4326Visit Site

877-262-2727Visit Site

C N A Surety
877-672-6115Visit Site

Comptrust AGC
800-233-2436Visit Site

800-234-4433Visit Site

800-922-4050Visit Site

JC Taylor
800-272-6764Visit Site

HTH Worldwide
Visit Site

Liberty Mutual
800-225-2467Visit Site

800-765-9749Visit Site

Summit Consulting
800-762-7811Visit Site

US Assure
800-987-3373Visit Site

The Hanover Insurance Group
508-855-1000Visit Site

PURE Programs
888-813-7873Visit Site

Auto Claim

  • Check to make sure everyone is ok and call an ambulance if there is any doubt
  • Turn your hazard lights on and determine if it is safe to exit the vehicle
  • Make sure to take pictures of the accident scene before moving the vehicles if possible. You may take pictures from inside your vehicle if you feel it is not safe to exit.
  • Move the vehicles to a safe location after documenting the original scene
  • Call the police to file an accident report
  • Do not volunteer information regarding liability at the scene to the other party
  • Call our office to discuss and obtain insurance information if necessary

Home Claim

  • Secure the property to prevent further damage. This may require contacting an emergency restoration company to tarp your roof, install fans or any other measures needed to stabilize the situation.
  • If there is significant damage, call the fire department to make sure your home is safe to enter.
  • If it is a water loss, turn off your main valve or the specific valves in the affected areas.
  • Take pictures of the damage immediately after the loss.
  • Call our office to report the claim or you may call the insurance company directly after hours and we will follow up the next business day.

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